Claims Made Easy end user licence agreement


Claims Made Easy Application




Who We Are And What This Agreement Does

We, Insure Apps Technology Limited, a company registered in Scotland (Company No. SC556846) and having its registered address at South Inch Business Centre, Shore Road, Perth PH2 8BW hereby grant you a non-exclusive, non-transferable, non-sublicensable license to use:

  • “Claims Made Easy” mobile application software, the data supplied with the software, and any updates or supplements to it (the App);
  • The related documentation accessible via the App (Documentation);
  • The service you connect to via the App (Service);

as permitted in these Terms.

Your Privacy

We only use any personal data we collect through your use of the App and the Service in the ways set out in our privacy policy.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Appstores’ Terms Also Apply

The ways in which you can use the App, Documentation and Service may also be controlled by Apple Inc’s rules and policies and Google Inc’s rules and policies  (the “APPSTORES’ TERMS”).
The respective APPSTORES’ TERMS will apply instead of these Terms where there are differences between the two.

Operating System Requirements

The App and Service requires a smartphone device with An iOS or Android Operating System.

Support For The App And How To Tell Us About Problems

Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at

Contacting us (including with complaints). If you think the App or the Services are faulty or miss-described or wish to contact us for any other reason please email our customer service team at: [email protected].

How we will communicate with you. If we have to contact you we will do so by email, telephone, by SMS or by pre-paid post, using the contact details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for you agreeing to comply with these Terms you may:

  • download or stream a copy of the App onto your smartphone and view, use and display the App and the Service on such devices for your personal purposes only or alternatively where required as part of your employment e.g. to record motor accidents while driving your employer’s vehicle;
  • use any Documentation to support your permitted use of the App and the Service;
  • receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you for the purposes outlined in these Terms.

Age Restriction

You must be 16 or over to accept these Terms and use the App.

You May Not Transfer The App To Someone Else

We are giving you personally the right to use the App, Documentation and the Service as set out above. You may not otherwise transfer the App, Documentation or the Service to someone else, whether for money, anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes To These Terms

We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you will not be permitted to continue to use the App and the Service.

Update To The App And Changes To The Service

From time to time we may automatically update the App, Documentation and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App. Documentation and the Services.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded it.

If Someone Else Owns The Phone Or Device You Are Using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

We May Collect Location Data

The Service will make use of location data sent from your devices. If you use these Services, you consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to assist with the handling of any insurance claim of as set out in our Privacy Policy.

You can turn off location settings at any time within the settings function on your device. The App will continue to work and any location specification would require to be entered manually.

We Are Not Responsible For Other Websites You Link To

The App, Documentation and/or the Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

License Restrictions

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App, Documentation or the Services in any form, in whole or in part to any person without prior written consent from us;
  • not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App, Documentation or the Service or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these Terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App, Documentation or the Service nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
    • is not disclosed or communicated to any third party without our prior written consent; and
    • is not used to create any software that is substantially similar in its expression to the App;
    • is kept secure; and
    • is used only for the Permitted Objective;
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App, Documentation or the Service.

Acceptable Use Restrictions

You must:

  • not use the App, Documentation or the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, Documentation or the Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App, Documentation or any Service (to the extent that such use is not licensed by these Terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App, Documentation or any Service;
  • not use the App, Documentation or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual Property Rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and the rights in the App, Documentation or the Service are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these Terms.

Our Responsibility For Loss Or Damage Suffered By You

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, up to the value of FIFTY POUNDS STERLING (£50). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.  We exclude all liability for loss which is not an obvious consequence of our breach of these Terms or failure to use reasonable skill and care or if, at the time you accepted these Terms, neither you nor us knew it may happen.

The provision of the App and the Service may not be uninterrupted or error free.  Also, we are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet. You acknowledge that the App and Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use or in some cases, where you have been asked by your employer to use the App to record information relevant to insurance claims. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services.  The App, Documentation and/or the Service are provided for general information only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of
information obtained from the App, Documentation or the Service. Although we make reasonable efforts to update the information provided by the App, Documentation or the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App, Documentation and/or the Service have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Service (as described in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event
but if there is a risk of substantial delay we suggest that you submit details of your claim by other means.

We May End Your Rights To Use The App And The Services If You Break These Terms

We may end your right to use the App, Documentation and/or the Service at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App, Documentation and/or the Service:

  • You must stop all activities authorised by these Terms, including your use of the App, Documentation and/or the Service.
  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
  • We may remotely access your devices and remove the App from them and cease providing you with access to the Service.

We May Transfer This Agreement To Someone Else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You Need Our Consent To Transfer Your Rights To Someone Else

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

No Rights For Third Parties

These Terms are personal to you and do not give rise to any rights for anybody who is not a named party to this Terms.

If A Court Finds Part Of This Contract Illegal, The Rest Will Continue In Force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even If We Delay In Enforcing These Terms, We Can Still Enforce It Later

Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which Laws Apply To This Terms And Where You May Bring Legal Proceedings

These Terms are governed by Scots law and you can bring legal proceedings in respect of the products in the Scottish courts.